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Best Practices for Online Office Hours
Office hours, blocks of time designated for faculty and student interaction outside of any regularly scheduled class sessions, are routinely incorporated into university courses (Briody et al., 2019; Hsu et al., 2022). Such sessions are often semi-structured and optional for students, allowing faculty to provide customized support to individual learners when needs arise. This form of faculty-student interaction can support academic achievement, retention, and engagement (Griffin et al., 2014; Guzzardo et al., 2021). That office hours attendance is often at the discretion of individual students, however, can result in underutilization of this valuable supplement to required course sessions and contents (Briody et al., 2019; Griffin et al., 2014; Smith et al., 2017). The purpose of this blog is to delineate empirically guided strategies for optimizing the inclusion of office hours in university courses. In particular, we focus on office hours hosted online, as the online modality can be advantageously employed not only for courses delivered online but also for those delivered residentially.
Rubrics as a Tool to Support Equity and Inclusion
While student populations have become increasingly diverse, many groups, including first-generation, non-native English speakers, and individuals with disabilities, still face barriers and bias that can derail their success in college (Super et al., 2020). Traditional grading practices—including penalties for late work, writing in dialects other than standard English, and even plagiarism— are prone to bias and only perpetuate disparities, the research says (Feldman, 2019; Savini, 2021).
Using Hotspots
A unique way to share information, images with hotspots offer online learners the opportunity to interact with course content. Learners can click or hover on particular parts of an image and receive pop-ups giving them more information. Hotspots represent information in a particular context; thus, they fulfill the multimedia principle—use words and graphics rather than words alone—and the contiguity principle—align words to corresponding graphics (Clark & Mayer, 2016).
Game-Based Learning Experiences
Game-based learning (GBL) is a learning experience, or set of learning experiences, delivered through gameplay or game-like activities with defined learning outcomes. GBL is often confused with gamification, which is the application of game elements to a non-gaming experience. GBL engages students cognitively, emotionally, behaviorally, and socioculturally (Plass et al., 2015). Many factors should be considered when designing GBL, including narrative, player positioning, and interactive design (Dickey, 2005).
Leveraging Podcasts in Online Higher Education
Podcasts are digital audio that you can download or stream onto a computer or mobile device. They are convenient, portable, reusable, and do not require particularly high-tech devices or connections. They are also popular. According to a 2022 Infinite Dial survey, "Seventy-three percent of the U.S. 12+ population (an estimated 209 million people) have listened to online audio in the last month, up from 68% in 2021" (Edison Research, 2022). While podcast use declined slightly in 2022, returning to pre-pandemic levels, the medium is still burgeoning, with plenty of room for further growth.
Accessible PDFs
Developing and delivering accessible instructional content—meaning content that students with and without disabilities can readily engage with and use—is essential to the success of an online course. While many accessibility standards and guidelines are broadly applicable, there are also specific considerations unique to different content formats and delivery modes. In this piece, we present recommendations for enhancing the accessibility of PDFs for students.
Inclusive Communication Practices
In asynchronous, hybrid, and multimodal learning environments, strong communication practices greatly aid student engagement and satisfaction (Martin & Bolliger, 2018). Faculty may develop an exceptional course in terms of goals, content, and design, but without proper communication and feedback, the course experience will be significantly diminished.
Representation Matters: Guest Speakers to Support DEIB
Guest speakers can support diversity, equity, inclusion, and belonging (DEIB) initiatives while promoting students’ academic and professional growth across disciplines. When designing courses, identify ways to integrate speakers into the curriculum, tap established networks, and ensure that any readings and assignments align with these efforts.